Parksville residents can report operational issues online

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Parksville residents can now use an online form to report non-emergency operational issues to the city. 

The service allows users to request service for road maintenance, such as potholes, broken streetlights, hydrants and storm drainage; bylaw compliance, such as noise, graffiti, parking, overnight camping and unsightly property; parks, including trails, washrooms and garbage and operational issues, such as water and trees.

Residents will be asked to provide an address for the issue or select a point on the map to pick an approximate address, the city said. They can then choose a category from a drop-down menu best matching their request and have the option of attaching a photo. Once submitted, the request for service will be sent directly to the appropriate city department — response times may vary depending on the request, the city said. The user will get a tracking number immediately after the form is submitted, which can be referenced when asking for an update.

Personal information provided when completing the form is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act and will only be used for the purpose of responding to requests, according to the city. Residents are asked to call 250 248-6144 if they need assistance.

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